Technical Support Intern

Status: Paid, part-time, non-exempt, 14-21 hours/week in Summer 2024 

Reports to: Director of IT Infrastructure and Museum Technology           

The Statue of Liberty-Ellis Island Foundation seeks a part-time Infrastructure and Museum Technology Intern. The non-profit Foundation, one of the most successful public-private partnerships in the country, is excited to welcome its third class of summer interns. This is a valuable opportunity to acquire practical experience supporting museum technology dedicated to the most iconic figure in the world, the Statue of Liberty.  

Core responsibilities: 

• Demonstrates basic operational ability to troubleshoot and problem-solve equipment issues. 
• Provide support for museum exhibitions, such as daily health checks, regular cleaning, maintenance, and troubleshooting simple audio-visual issues. 
• Provide support for basic user administrative tasks, help desk requests, and assist in preparing documentation where necessary. 
• Ability to interact with various stakeholders in a professional manner, including the National Park Service, museum guests, office staff, etc. 

Qualifications: 

• Currently pursuing a Bachelor’s degree in Information Technology or related field.  
• Demonstrates proficiency with Windows OS and computer hardware. 
• Working experience in AV museum technology a plus. 
• Passionate about the Foundation's mission and dedication to the areas of immigration, genealogy, historic preservation, and parks. 
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Skills: 

• Excellent verbal and written communication skills. 
• Detail oriented and well organized. 
• Excellent time management skills; comfortable working both collaboratively and independently. 
• Ability to lift heavy objects (max 50 lbs.). 
• Ability to be on your feet for extended time; frequent stooping, kneeling, and crouching.